Last Updated: [Insert Date]

Welcome to Shoe Zone Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website gazellesportsshoes.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Shoe Zone Shop specializes in premium performance footwear for:

  • Athletes and runners seeking specialized footwear (Racing Flats, Running shoes)
  • Outdoor enthusiasts needing durable hiking and cross-country footwear
  • Active individuals looking for cross-training and casual shoes
  • Parents shopping for children’s athletic shoes
  • Customers requiring high-quality insoles and sandals

Our products are designed for performance, durability, and comfort, catering to serious athletes and active lifestyle consumers worldwide (excluding some Asian and remote regions).

2. Website Use and Intellectual Property

2.1 Website Access

You may use our website for personal, non-commercial purposes to browse and purchase our products.

2.2 Intellectual Property

All content on our site (logos, text, images, product designs) is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our permission
  • Use our trademarks or branding without authorization
  • Scrape or systematically extract data from our site

3. Product Information

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. Colors may appear differently depending on your monitor.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Intended Use

Our performance footwear is designed for specific activities as described in product details. Using products outside their intended purpose may void warranties and increase injury risk.

4. Ordering and Payment

4.1 Order Process

By placing an order, you make an offer to purchase under these terms. We reserve the right to refuse any order.

4.2 Pricing

All prices are in USD. We may adjust prices at any time, but changes won’t affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and you’re authorized to use the payment method.

4.4 Order Confirmation

After payment, you’ll receive an order confirmation email. This doesn’t constitute acceptance; acceptance occurs when we ship your order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

  • Standard Shipping ($12.95): DHL or FedEx, 10-15 business days after shipping
  • Free Shipping: EMS for orders over $50, 15-25 business days after shipping

5.3 Delivery Areas

We ship globally except to some remote areas and parts of Asia. International customers may be responsible for customs duties and taxes, which we cannot refund.

5.4 Delivery Issues

If your package is lost or significantly delayed, contact us at [email protected]. We’ll work with carriers to resolve the issue.

6. Returns and Exchanges

6.1 Return Policy

You may return most unworn, unwashed items in original condition with tags within 15 days of delivery for a full refund or exchange.

6.2 Non-Returnable Items

  • All insoles (custom and performance)
  • Worn or damaged items
  • Items without original tags/packaging
  • Personalized items

Hygiene Notice: For health reasons, shoes must be tried on clean surfaces. We cannot accept returns showing signs of wear.

6.3 Return Process

  1. Email [email protected] within 15 days with “Return/Exchange Request” in subject line
  2. Include order number, item details, reason, and refund/exchange preference
  3. Wait for our instructions and RMA number
  4. Package items securely with original packaging and tags
  5. Ship to our return address using a trackable method

6.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect returns. Original shipping fees are non-refundable unless the return is due to our error.

6.5 Exchanges

For size exchanges, follow the return process and specify your desired size. If unavailable, we’ll issue a refund.

7. User Responsibilities

  • Provide accurate information when creating accounts and placing orders
  • Ensure someone is available to receive deliveries
  • Inspect products upon delivery and report issues immediately
  • Use products as intended and according to safety guidelines
  • Comply with all applicable laws regarding online purchases

8. Liability Limitations

8.1 Product Use

We’re not liable for injuries resulting from improper product use or failure to follow safety guidelines.

8.2 Website Operation

We’re not liable for temporary website unavailability or technical issues beyond our reasonable control.

8.3 Maximum Liability

Our maximum liability for any claim related to our products or website is limited to the purchase price of the relevant items.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by the laws of the State of Oregon, USA. Any disputes shall be resolved in the courts of Multnomah County, Oregon.

12. Contact Us

For questions about these Terms and Conditions, please contact:

Shoe Zone Shop
4148 Ryan Road
PORTLAND, US 58274
Email: [email protected]